Meeting the needs of a growing digital literate population, requires government to embrace technology and reimagine the citizen experience. Our experiences has positioned us to address public sector challenges using technology.
Digital transformation attempts in the public sector face their own unique challenges but delivery quality is far behind their private sector counterparts. Functionality and user experience of online services lags significantly behind commercial organisations. Expertise in implementing AI and big data in the public sector are missing. Lean innovation, design thinking and agile are not fundamental principals governing public sector organisations.
Governments across the globe have made significant progress utilising technology to meet strategic objects, but the full potential of digital remains unfulfilled in the public sector. By 2020, 5 billion people globally will have regular access to the internet. A new generation of citizens are digital natives. Growing populations, greater pressure on public finances and the accelerated rate of innovation has forced new ways of thinking in the public sector
The second era of public sector digital transformation will focus on ‘Digital by Default’ strategies and will extend beyond the basics such as; tax, healthcare appointment setting and business registration.
Arthur Okun | Dec 2018
At a market that was value at $113million in 2015, with a predicted growth to reach $994.5 million by 2024, we can say for certainty, chatbots have changed the dynamics of customer interaction in recent years.
Whalid Khan | Dec 2018
Globally each country has electronic health records (EHR’s), digitalised paper logs that provide a full medical history of each individual patient. With the advancements of digital software, are EHRs enough?
Dr Peter Jenkins | Jan 2018